How did a female-run company in the male-dominated logistics industry come to win a top Australia Achiever Award?
Virago Logistics is one of our Global 3PL Network partners. They’re a boutique e-commerce fulfilment company that deals with top Australian brands, including clothing, sleepwear, beauty and haircare companies.
So far, they have won accolades in 3 top achievement awards! We’re super-proud of their achievements.
Read on to find out which awards they won, how they started and secrets to their success.
Award-Winners in the
3PL Logistics Industry
Here are some of Virago Logistics’ achievements:
- Finalist in the 2024 Melbourne Young Entrepreneur Awards
- Winner of the 2024 Aus Achiever Awards for Australia's Transport Delivery, & Relocation Services and Supplies
- B2B Service Award Winner by AusMumpreneur Awards in 2023.
What’s the secret to their success?
Let’s zoom in and take a closer look at our partner company, Virago Logistics.
It all began with lousy customer experiences
In the bustling heart of Melbourne, two dynamic women, Em and Jess, were growing weary of the challenges facing small businesses in the e-commerce world. They’d seen firsthand the frustrations of juggling inventory, shipping, and customer service. Traditional logistics companies just weren’t cutting it.
Frustrated but determined, they decided to take matters into their own hands. In 2020, they launched Virago Logistics, a boutique fulfillment company designed to revolutionize the industry.
Their vision was to provide a personalized, efficient, and stress-free solution for small businesses.
With a deep understanding of e-commerce and a passion for helping others, Em and Jess built Virago into a powerhouse. They transformed the way boutique brands handle their logistics, offering tailored fulfillment solutions that cater to each client’s unique needs.
A boutique e-commerce fulfillment powerhouse
1. A Bespoke logistics provider
Virago Logistics understands that one-size-fits-all solutions don’t work for boutique brands.
As stated in an article by Business News Australia, “Redefining 3PL: How Female-Founded Virago Logistics is Putting Boutique Brands First,” they “take the time to understand your specific needs and create bespoke 3PL solutions that fit your business model, products, packaging, and most importantly, your customers.” This ensures a seamless fulfillment experience that reflects your brand’s unique identity.
2. 98.90% score for Customer Service
Passionate about building long-term relationships with their clients. Their commitment to exceptional customer service is reflected in their impressive 98.90% score for Customer Service and Relations, which earned them the National Winner title at the 2024 Australian Achiever Awards.
As mentioned on their website, they “go the extra mile to ensure your satisfaction, lightening the load and allowing you to focus on other aspects of your business.”
3. Streamlined E-commerce Integration
They integrate seamlessly with modern e-commerce platforms, particularly Shopify.
This allows for effortless inventory management and order fulfillment, ensuring a smooth operation that aligns with your existing workflow. You can maximize efficiency without sacrificing your brand’s personality or customer engagement.
4. Supportive and Inclusive Culture
Virago Logistics fosters a supportive and inclusive work environment, which they believe is key to their success. The culture takes family life into account.
As a result, their team is passionate about what they do, and their dedication is reflected in the exceptional service they provide to their clients.
In Summary
Virago Logistics offers a compelling package for boutique e-commerce businesses. Their focus on bespoke solutions, exceptional customer service, streamlined integration, and supportive culture makes them a strong contender for the title of best e-commerce fulfillment company in Australia.
Why we work with companies like Virago Logistics
Our network is made up of independent, owner-led 3PL companies. We believe that companies that are owner-driven, such as Virago, are more invested in treating each client’s business like their own business. In addition, they have on-the-ground knowledge of “their” city and country’s practices.
As a partner company of our Global 3PL Network, companies that work with Virago Logistics have access to our world-wide network of 3PL’s.
Find out more about us.
If you’re looking for a network of independent owner-run 3PLs who will treat each business as their own, please contact us.